1. Your Neighbors Have It and Probably Pay Less for TV Service Than You Do.
2. Ultra Friendly and Helpful Customer Service.
3. J.D. Powers Award for Customer Satisfaction Rating
4. A Fiber Network that is Hands Down More Superior than copper or satellite
5. A Cash Back ATT Uverse Deal That Won't Last
chazlan
If you have DSL you can move over with no problems... the install would be the only time you are out for... 6-8 hours... only time that would not be right is if you are using a re-seller DSL organization and if you are I highly suggest switching away from those guys and getting over to AT&T. for the simple fact that should you ever have any trouble down the road with your internet it will be a nightmare to have the issue resolved...
How ever switching from AT&T DSL to U-Verse is no problem at all... in addition to those saying that AT&T does not give the interenet speed, then they dont read very well.... U-Verse net speed packages are 1.5Mb down & 1Mb up--3Mb down & 1Mb Up--6Mb out & 1 Mb up--10Mb Down and 1.5 Mb through And to correct another answer... People debate and say "Well comcast says that they have "Power Boost" with "Up to 16Mb downloads" okay lets put some truth behind that myth... Let's you are downloading 1Gig... the boos will only be for the first few seconds... After this you go back to 6mb or 10mb in some areas... now lets put some more truth to that myth... lets say your trying to do this while youngsters are getting home from school... your speed will slow down even more.. you might get 3Mb download at this point... REASON.. Aprox. 2000 plus poeple are going through one point on their network going through a single fiber to one card...
why do i tell you this... because on the AT&T Uverse network a MAX of 58 folks are being serviced on One card and a max of four hundred on 2 fibers. So when you set up 10mb download speed you will get 10Mb download speed 24/7 and not 40% of the time... not to mention we don't tell you that you can only download so much a month... unlike comcast with their regulations on internet utilization...
I think we have a winner and a new feature to contribute... TOTAL HOME DVR... Pause TV in one room begin it in restart it in another room... PLUSS up to FOUR TV's can watch the same recorded show at the same time and still puase rewind severally and not disrupt the others, all from a single DVR.. this will be in place by the end of fall in all areas.. those of you who already own the DVR service will have this at no additional cost... thank you for reading my post...
Tim
I have AT&T U-Verse and had dire QoS issues until they figured out they had lousy copper with lots of noise on the line. Functions fine now.
marg384
I have AT&T U-verse (San Ramon, CA) for a couple weeks now. The video quality is so great and the Video Recorder feature is so convenient! I like it
deenice I have had U-Verse installed for one week now. An even non-promotional package through Comcast would price almost twice what I am paying for U-Verse. I greatly value U-Verse providing a realistic all-in-one package that refrains from nailing customers with a bunch of miscellaneous charges. 3 boxes (1 with DVR capabilities) are included in the price. HD accepted for complimentary for one year - only $10 per year after the promotional point terminates... not poor considering U-Verse provides at least twice the number of HD channels that Comcast offers in Indianapolis.
Channel shifting is surprisingly instant. Almost as fast as analog cable. On Demand (Pay-per-view) content is nice but far from the selection offered by other services. I had company the evening after installment - they wanted to watch UFC, but U-Verse wasn't carrying it. When I called, the Agent I spoke with had received many calls asking about the same event's availability.
Equipment generally works as promoted. Right now, there are only 4 TV streams available in the Indianapolis marketplace. I have only run out of streams once - even after transposing all 42 of my series recordings from my Comcast box! (You can access some of your DVR's settings from your personalized U-Verse AT&T Yahoo! homepage - nice TiVo-like feature). I do not have an HDTV, thus no HD package. Watching an HD channel takes up 2 streams - the leftover flows can only be used for standard definition networks. Apparently, a bump of the quantity of TV streams happening at the end of the summer. In addition, AT&T will be bringing the ability to view DVR recordings from any component, not just the DVR.
nancy greco
This message is for anyone who is considering acquiring the AT&T U-verse service.
Getting U-Verse installed was by no means easy. It actually took two months to finally have service up and running. During those two months, I had 3 fittings lasting more than 15 hours of waiting while techs failed to complete a proper installation. In between those three appointments were several weeks of expecting for techs and project mgrs to make sure the wires to my place were capable to receive service. (Note, please forgive my technical dumbness here). Folks at AT&T informed my condo was having trouble receiving a signal but were set to respect their promise to set up service. I was losing patience.
After the aformentioned third appointment I advised the folks at AT&T I was working with that I would not be putting in the U-verse service, that I was extremely defeated by their inability to put in service in my home and that I would NEVER be an AT&T customer again. I was furiously upset and frustrated. I was ready to post my disappointment to the public online. I was also ready to share my letdown with my circle of friends who were all awaiting my experience before they dove into the process.
They responded by demanding for one more shot at setting up the service. I reluctantly gave in. On the fourth appointment, they were successful.
I'm three weeks into the service and it's been grand. The variety & quantity of channels is impressive and the DVR & Menus are pretty cool as well. It took some time getting used to and I lost some functionality that I had with TimeWarner (Picture-in-Picture notably - AT&T folks take note). I've had one DVR crash - which in my experience is not uncommon with Time Warner and the wireless internet has been immaculate. I'm now recommending this service to all I know. Note that I rarely get on the web to praise a product but this service is worth talking about.
In terms of customer service, even though I was frustrated and upset at AT&T prior to my successful install, their customer service was stellar. Aside from a few low-level customer service and sales reps I finagled with on the phone, once I got in contact with the associates with decision making capacities, I experienced a level of customer service I've never saw before.I had to call tech support a couple times for some small computer connection issues that I had (turns out they were problems on my end, not AT&Ts) and the tech support was very easy and nearly a pleasure to work with. I almost felt like I had called a friend on the phone. Wait time for phone tech support was minimal. Even the techs that came to my home were extremely friendly, respectful and did a really simple job installing the hardware. These guys are true professionals.
Overall I'm extremely impressed by how AT&T handled the situation, how they managed my frustration and their ability to resolve the problems and deliver on their promises.
I'm now a very content client.
TylerRadmond
I've had U-verse for almost a year now and have been pretty pleased with the service. I have had a few things wrong with my DVR (or it could be Internet latency effects). Their are a few problems I'm having.
1) I'll be viewing a show and all of a sudden it'll be frozen, sometimes it'll start back up a minute or so forward and at times it won't and I'll have to wipe off the show.
2) I'll fast forward and all at once its like the DVR rewound the show like 5-15 minutes and I'll have to FF again to go back to where I was viewing.
3) This may be a one time thing but a couple of weeks ago I had to redo a weeks worth of programs. I looked at my scheduled programs and they were there but they stated their wasn't any shows set to record so I had go back and reschedule them then wipe out the old schedule.
4) This is also i hope a one time thing. Last week I had a found on my DVR that said "no dvr available". I called and found out they were having a problem on AT&T's end and it would be fixed. It was but everything I recorded was erased.
I noticed my response time is high now and again and I'm thinking that may be the cause of the first 2 problems. The latency issue sometimes is a issue when I play games as well. I am using coax and thats because the installer told me since this is an older crib they had to establish it with the old copper phone wires. I'm getting great bps stream they tell me but that doesn't mean I don't have latency troubles.
The issues I have are pretty periodic and I see that the service can be excellent. Its been acceptable so far. Its not to the point yet where I want to remove it. Its better than cable which wants to throttle Internet usage and my HOA won't allow us to have satellite TV. Its a good bang for the buck if they can iron out the kinks and add some DVR interface and guide features.
Jon
I've had U-verse for almost a year now and have been pretty happy with the service. I have had a few problems with my Digital Video Recorder (or it could be Internet latency issues). Their are a few issues I'm having.
1) I'll be seeing a show and all of a sudden it'll freeze, at times it'll start back up a instant or so ahead and sometimes it won't and I'll have to erase the show.
2) I'll fast forward and all of a sudden its like the DVR rewound the show like 5-15 minutes and I'll have to FF again to go back to where I was watching.
3) This may be a one time thing but a few weeks ago I had to reschedule a weeks worth of programs. I looked at my scheduled programs and they were ok but they said their wasn't any shows set to record so I had go back and reschedule them then wipe out the old schedule.
4) This is also i'm hoping a one time thing. Last week I had a message on my DVR that said "no dvr available". I called and found out they were having a problem on AT&T's end and it would be fixed. It was but everything I recorded was erased.
I noticed my reaction time is high at times and I'm believing that may be the cause of the first 2 troubles. The latency issue occassionally is a problem when I play video games as well. I am using coax and thats because the installer told me since this is an old pad they had to put in it with the old copper phone wires. I'm getting good bps current they tell me but that won't mean I don't have latency problems.
The troubles I have are pretty unpredictable and I see that the service can be outstanding. Its been good so far. Its not to the point yet where I want to get rid of it. Its better than cable which wants to throttle Internet usage and my HOA won't allow us to have satellite TV. Its a good bang for the buck if they can put right the kinks and add some DVR port and guide features.
Randall Davies
I have puzzled out my problem with att's uverse system. I am getting high volume of packet expiration and pixilization from time to time. att has been very diligent to help with my problem with many man hours. after personal observation of the timing of packet loss I have come to find out that Air traffic is the cause of the packet loss. which is probably the entire problem across the board. If I understood what frequency aircraft has that is cutting across the uverse signal and how, this problem would be eradicated. the crazy thing is my signal is caught about 3 to five min. before the aircraft passes my property.
The slower the aircraft the longer packet loss survives. a private jet of which is moving at a rapid rate, there's a possibility my system will regain before I notice or it will have a small glitch.I have even bore an indirect lightning strike that cooked my ethernet adapterand my hdmi card through my phone line , but Att is not responsible for that. Substituted my Rg and one set top. No problem! This is a comparatively young technology. Im sure after they fix the bugs price will go up. we will see added services like video phone and other things im sure. BE PATIENT! uverse service is great! fast reaction! and excellent options! great price! I am just hoping the service is able to overcome this issue. I am ready to wait and see.
Tinabina
I've had the service for only 2 days now, but I have to say that so far I've been very impressed and haven't had any problems with it. The HD stations are quite nice, and the DVR/Set-top box functionality is MUCH better and natural than I've experienced with different services (ahem, dish network). Video on demand is super amazing, and they did a good job with the remote features. Besides, it used to really bother me with satellite when I switched channels...and it took a few seconds for the screen and audio to come back up. Not with u-verse--it's almost instant. This is a Great thing...that used to be so annoying.
The one thing about u-verse that is a bad at this moment is that you can only tape and play back recordings on one set-top component. The boxes associated to your TV are networked together, and one of them is the DVR. In the near future, you WILL be able to remotely access the DVR from any other box AND via your u-verse account online or through a mobile device. Out to dinner and forgot to record your favorite show? Take out the mobile phone, access your account, and tell the DVR to tape it. Easy peasy, or at least that's the idea. Plus, you will be able to access recordings from your DVR and play them back on any tv in the house. This will be executed soon! But for now, we're anticipating.
Norman Atlee
I just got U-VERSE and wanted to add my comments, simply based on the fact that the majority of people who write on these forum/blogs are the unsatisfied folks.
FOR THOSE OF YOU STILL ON THE FENCE ABOUT GETTING U-VERSE***PLEASE READ:
I am here to tell you that the installation went very well, stayed within the expected install time limits, and was smooth with only one tech who was very professional and upbeat.
I had a phone porting issue since stupid Brighthouse doesn't port on Saturdays, other than that I am very happy with what I am seeing. The speed of the Internet and quality of television U-300 pkg is more than satisfactory. The functionality of the controller and the hardware is greater than expected.
I am just tired of all the negative people preying off of each others bad attitudes.
Oh and one last note to those that are here to drain their tear ducts, I am sure at one time or another in your life as an adult, you and/or your company have made mistakes at one time or another on a given task, well multiply that by tens of thousands or more with trying to implement U-Verse in several markets at one time, there are bound to be a few kinks.
If you go to McDonalds and they screw up your super-size-me order, are you going to boycott McDonalds for life or shoot down the whole company...I don't think so!!!
So go pull yourselves together and realize that many thousands of folks are satisfied with their service and installation of ATT-Uverse (at least for now).
NotHappy
AT&T U-Verse needs to tell there customers the truth. Before I went to the new U-Verse I asked all kinds of inquiries, I had my wireless through At-t, I had my satellite (dish network) through AT&T, which each TV you could pause live TV, record from any room, when I switched over to the new u-verse we no longer could do this, after we where told we would be able to do. I even had one of my own dish network boxes, again I asked them over and over about recording from each room, pausing live TV from each TV, and I was told yes we would do that.
I even told them if there system could not work up to what I had now then I didn't desire it. I was told oh, yes it's even better that we buy all of our stations from dish network, and you will see a big saving and better service.
Well the system didn't come even near to the dish network, I've only had my system in less than two weeks now, it suspends alot, in one day it froze over six times, the taping of one of our shows it taped only 30 min, which is an hour show, it did that three times. No, we are going back to the Dish network.
jen
I have U-verse since august and It works perfect in the Atlanta region. Installation was good and it took less than 2 hours, very smooth. The only issue is the INTERNET speed. They dealt me 10 Mb but I get only 4 Mb. So I changed my contract to 3 and it works fine
todd lazerus
Have been observing this Site (and the many U-Verse 'sufferers') for nearly a year. We had U-Verse set up in January (Kansas City). Came to U-Verse from Comcast, but already had Att telephones and net service. Besides one bad DVR box, our U-Verse experience has been mint! We have 3 boxes, and all are wired on pre-existing G-59. I couldn't be happier with AT&T and the entire experience. (And I work for Dish.)
nathan
It seems that the cable and dish users are forgetting that the future in communications is optics and will be dead in years to come along with the first transistor radios,Commadore 64's and any other tech devise that is progressively remade.Weather copper or optic the future will be wireless and there will be problems to overcome. In the interum,enjoy the fact that there is an alteritive to other systems and enjoy the fact that we are progressing and optics are here to stay for a long time.
laura gianni
I am a u-verse Internet client. Its screaming fast and reliable. Install went fast. I am a CTO and work from my home office, it was a little bumpy getting the router configured properly behind the 2wire router. Did not add high def stayed with Dish Network which Rocks!
I don't see how you could go wrong with U-Verse.
chuck
U-Verse was the only option I could find in north Fort Worth when I moved here from Chicago in late Sep. In Chicago , I was a happy Comcast Cable customer. I was getting fast internet digital cable and Video Recorder on one TV (no high def and landline telephone service for around $140 a month.
I called AT&T before I moved, I believe around the end of the month. The costs seemed good. I had about 6 alternatives on internet speed and determined that 6 mbps was good enough for me. I went with the U-200 Television bundle. I dont need phone anymore and she told me it wasn't ready thru U-Verse in my region yet anyways.
She was very nice and very helpful, unfortunately they seem to have very few techs in the area as the first date she could give me was over 3 weeks away.
Day of installation, the installer called me at around midday. They gave me a time window of between 12 and 2. He said he had to make some connections at the "box down the street" and would return soon. He came back about 58 minutes later with all his gear.
He was very cordial but was a bit slow, but he appeared to know what he was doing. He installed the router and DVR box in the living room, and did an install of CAT-5 to my office where my desktop pc is located since it doesn't have wireless. The 3 rooms already had CAT-5 so he didn't have to install anything there. After everything loaded and synched it, we were ready to go.
My experience since then is very satisfied. Channel changing seems very rapid, Lots faster than my old Comcast DVR box. The DVR box generally is so much better than my old Comcast box. For example, my old Comcast unit, when you tried rewinding or skipping through a program, the remote would sometimes become completely unresponsive. You would push fast forward maybe a couple times with no response on screen. Then 45 seconds later, all those fast forwards you pushed would all come at once. Very annoying. So far, when you push a button with U-Verse, it actually works. I am very impressed with this.
I enjoy being able to watch DVR-ed shows on my bedroom boxes and this seems to work very well.
Video quality seems very good compared to old cable, but nothing earth-shattering.
My gripe is that I can't just SWAP between tuners on the DVR. With my old Comcast service, I would have maybe a TV show on one tuner and a hoops game on another tuner. I would watch the TV show until it went to commercial, then swap tuners to the basketball game for a while, rewinding if I felt the desire. Then swap tuners back to the TV show, rewinding if I missed anything. With U-Verse, I haven't found a way to really do this except to record both programs at once. Not really a good solution. Anyone know if you can do this? I dont think you can. So that is annoying, but not a huge deal.
Internet speed is as advertised. . for 6mbps/1mbps, that works for me.
Tyson Reed
14 Days into service and I am satisfied. No outages yet. Nice folks. and good price. Let's hope it remains that way.
